Terms & Conditions

Summary

The company only accepts orders subject to the conditions of sale.

Payment

The title and ownership of the goods shall not pass to the buyer until the goods are paid for in full.

Prices

We endeavour to keep published prices as accurate as possible.

Published prices are subject to change with no prior notice.

Payment Methods

We accept PayPal and Visa or MasterCard via Sage Pay.

VAT

Prices include UK sales tax (VAT) at the current rate.

Deliveries

For orders of £75.00 and over, we offer free delivery throughout the UK.

Orders of less than £74.99 are subject to a standard delivery charge of £8.95.

The delivery charge is automatically added at the checkout. The delivery itself will be handled by reputable third party carriers. This will not delay or degrade the excellent customer service we have achieved over many years, although Azure Pools & Hot Tubs Ltd. cannot be held liable for difficulties related to delays of deliveries by the carrier.

Fitness for purpose

The company are in no way liable for the installation of goods supplied to the buyer. The company has no control over the fitment or suitability of the products supplied or their application or use and the responsibility remains with the purchaser.

Liability

The company’s liability to the buyer shall at no time exceed the price of the goods supplied. The company shall be under no liability for any direct loss and/or expense or any indirect loss and /or expense suffered by the buyer or liability to third parties incurred by the buyer. The company shall be under no liability whatsoever for any loss or damage whether direct or indirect resulting from the supply of goods.

Sales

All sales are considered final for goods supplied in accordance with the buyer’s request, and returns are subject to Azure Pools & Hot Tubs Ltd.’s discretion and approval.

Returns

If you wish to return any item we must be informed within 3 working days of the product being delivered to you. A collection charge equal to the delivery charge at the time of sale will be applied to all returns & will be deducted from your subsequent refund.

Goods must be returned unopened and in saleable condition. We reserve the right to make a 10% restocking charge where products were correctly supplied according to the buyer’s request.

Refunds

Refunds will be made by the same method of payment, i.e. credit or debit card less any delivery and/or collection charges.

Privacy Policy

Any information given to Azure Pools & Hot Tubs Ltd. by the “buyer” will not in any way be sold/passed on to any other third parties.

My Azure Rewards Programme

Please remember that your My Azure points can only be spent in our online store, although you can pick up your items if you prefer to do so. Points remain valid for 12 months after they are earned. Your My Azure points, including their redeemable value and any other benefits associated with your membership, are not transferable to any other person, store or benefits programme. 

None of these terms affects your statutory rights. Specifications are subject to change without notice .